Job Details

Organize daily activities in advance, take initiative in completing assigned tasks, and maintain accurate records of work performed.

Visit clients at their workplaces when required to provide timely, efficient, and professional service.

Carry out initial assessments for clients who have already been qualified through the company system.

Update customer information, including telephone numbers, email addresses, and locations, only after receiving the required authorization and verification.

Take part in business campaigns together with commercial relationship executives to strengthen engagement with assigned corporate clients.

Regularly monitor the assigned request portfolio and give priority to cases requiring reprocessing, follow up, or return actions.

Monitor each stage of the service process and identify opportunities to improve response times and overall operational efficiency.

Keep clients updated regarding the progress, status, and final decision of their personal credit applications.

Maintain complete and organized records of client visits, communications, follow ups, applications, and related service activities.

Respond to customer questions and concerns professionally while working to resolve issues promptly and maintain a positive service experience.

Coordinate with relevant internal teams when additional information or action is required to complete client requests.

Job Experience Requirements

Completed higher education in a relevant discipline.

Previous professional experience in customer service, client relations, field operations, or a similar position.

Willingness and availability to work primarily in the field, with most working time spent visiting clients and the remaining time handling administrative responsibilities.

Strong sense of responsibility with good organizational and time management abilities.

Customer focused approach with the ability to handle client requests professionally and efficiently.

Good verbal and interpersonal communication skills with the ability to establish and maintain professional relationships with clients.

Ability to work independently, manage an assigned portfolio, and follow up on multiple cases while meeting required timelines.

About Company:
ZCREATIX is a modern and growth-oriented organization focused on delivering high-quality results across multiple industries. We value creativity, innovation, and teamwork, and we are looking for motivated individuals who want to grow professionally while contributing to impactful projects in a fast-paced environment.