Job Details

Respond to member inquiries, requests, and platform-related issues in a timely, professional, and customer-focused manner.

Act as a key point of communication between platform users and internal teams to ensure questions and operational matters are resolved efficiently.

Review brand onboarding applications from different markets to verify compliance with platform policies, quality requirements, and marketplace standards.

Conduct routine platform audits to identify products or listings that do not meet marketplace guidelines, including reviewing user-reported cases and recommending appropriate actions.

Support designers and new partners throughout the onboarding process by assisting with account setup, documentation, and contract completion.

Maintain accurate records of customer interactions, onboarding activities, platform reviews, and case resolutions.

Coordinate with internal departments to improve platform operations, user satisfaction, and overall service quality.

Support compliance, quality assurance, and consistent communication across all platform-related activities.

Monitor recurring user concerns and provide feedback to management to help improve platform processes and customer experience.

Assist with testing new platform features, updating internal documentation, and supporting operational improvement initiatives when required.

Job Experience Requirements

Bachelor's degree in Business Administration, Communication, Marketing, E-commerce, or a related field.

2 to 3 years of experience in customer service, customer support, community management, or marketplace operations, preferably within an e-commerce environment.

Strong communication and interpersonal skills with the ability to build positive relationships with users and internal stakeholders.

Ability to manage multiple tasks, prioritize workload, and resolve issues accurately within established timelines.

Excellent attention to detail with a strong understanding of compliance requirements and quality standards.

Proactive, organized, and collaborative with the ability to work effectively in a fast-paced team environment.

Good computer skills and familiarity with online platforms, CRM systems, or customer support tools will be considered an advantage.

About Company:
ZCREATIX is a modern and growth-oriented organization focused on delivering high-quality results across multiple industries. We value creativity, innovation, and teamwork, and we are looking for motivated individuals who want to grow professionally while contributing to impactful projects in a fast-paced environment.