Job Details

Welcome customers to the workshop, understand their vehicle concerns, and accurately record all requested repairs and service requirements.

Prepare detailed job cards with clear service instructions to help technicians complete repairs efficiently and correctly.

Keep customers informed about repair progress, service status, and expected vehicle delivery times throughout the process.

Review completed repairs to ensure all work meets company quality standards before the vehicle is returned to the customer.

Work toward achieving assigned service KPIs, including customer satisfaction, service revenue, and workshop performance targets.

Monitor vehicle appointments, track repair progress, and manage vehicles currently in the workshop to ensure an efficient workflow.

Recommend additional repairs, preventive maintenance, or value-added services based on vehicle inspections and customer requirements.

Respond to customer questions, concerns, and complaints professionally while building long-term customer confidence and loyalty.

Coordinate closely with workshop technicians, parts personnel, and other departments to ensure timely service completion and effective communication.

Maintain accurate service records, customer information, and repair documentation in the workshop management system.

Job Experience Requirements

Previous experience in customer service, preferably within the automotive service or dealership environment.

Basic knowledge of vehicle mechanics with the ability to explain repair work, maintenance services, and technical recommendations clearly to customers.

Strong communication and interpersonal skills with a customer-focused and professional approach.

Excellent attention to detail and organizational skills with the ability to manage multiple vehicles and service requests efficiently.

Ability to remain calm under pressure, resolve customer concerns effectively, and provide practical service solutions.

Basic computer skills with experience using service management systems, creating job cards, and maintaining customer records.

Ability to work collaboratively with technicians and workshop staff while ensuring a high standard of customer service.

About Company:
ZCREATIX is a modern and growth-oriented organization focused on delivering high-quality results across multiple industries. We value creativity, innovation, and teamwork, and we are looking for motivated individuals who want to grow professionally while contributing to impactful projects in a fast-paced environment.